Privacy Policy
Your Privacy Matters to Us
At Experience Tours Services, protecting your personal information is a top priority. When you book with us, you’re not just planning a trip — you’re placing your trust in our team, and we take that responsibility seriously.
What Information We Collect
To make your travel smooth and enjoyable, we may ask for:
- Your contact details (name, phone, email, address)
- Travel documents (passport details, date of birth, nationality)
- Payment information (billing details, transaction records)
- Travel preferences (meal choices, seating, special assistance needs)
How We Use Your Information
We use your information only to:
- Arrange and manage your bookings
- Keep you updated about your travel plans
- Meet legal and safety requirements
- Improve our services to serve you better
Who We Share With
We share your details only with trusted partners such as airlines, hotels, tour operators, and payment providers — and only when necessary to complete your travel arrangements. We never sell your information to third parties.
Keeping Your Data Safe
We use secure systems and strict safeguards to protect your information from unauthorized access, misuse, or loss.
Your Rights
You are always in control of your data. You can:
- Ask us what information we hold about you
- Request corrections or updates
- Request deletion of your data (where legally possible)
- Withdraw consent for certain uses
Talk to Us
If you have questions about how we handle your information, please reach out:
Experience Tours Services (S) Pte Ltd
📍Address: Blk 52 Chin Swee Road #03-59 Singapore 160052
📧 Email: enquiries@experiencetours.com.sg
📞 Phone: (65) 6323 6878
WhatsApp contact
Our header includes an optional link to contact the business on WhatsApp. WhatsApp does not load on this website. If you click the link, your browser or app connects to WhatsApp, which receives normal connection information and the business number and optional starter message in the link. We do not attach your account details, task information or the page address. Messages you choose to send are handled by the business and WhatsApp under their respective privacy practices.
Account security
We process email addresses, IP addresses and sign-in activity to protect accounts, prevent unauthorised access and investigate misuse. Access to these records is restricted to authorised personnel. Passwords and security-code answers are not included in these security records.
Local visitor analytics
Local visitor analytics is currently disabled. No new visitor analytics records are being collected while it remains disabled.